Privacy Policy

tng99 ("tng99", "we", "us", "our") is committed to protecting the privacy of all individuals ("you", "your", "the Member") who access or use the online gaming platform at tng99.net. This Privacy Policy sets out in plain terms how tng99 collects, uses, stores, discloses, and protects your personal data when you interact with our services, including our sportsbook, live casino, slots, and all other products available on the tng99 platform.

This Privacy Policy applies to all personal data processed by tng99 in connection with your use of tng99.net and any related communications. By registering a tng99 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

Depending on how you interact with tng99, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full legal name, date of birth, and gender;
• Residential address, including city (e.g. Kuala Lumpur, Penang, Johor Bahru), state, and postcode;
• Email address and mobile phone number;
• Government-issued identity document details where required for identity verification (KYC);
• Selfie or photograph for facial verification where applicable.

2.2 Financial and Transaction Data

• Payment method details including e-wallet identifiers (Touch 'n Go eWallet, Boost), bank account information (Maybank, CIMB, Public Bank), and transaction references;
• Deposit and withdrawal history, amounts, timestamps, and currency (MYR);
• Wagering records, bet amounts, and game activity history on tng99.

2.3 Technical and Usage Data

• IP address, device type, operating system, browser type and version;
• Session identifiers, login timestamps, and pages visited on tng99;
• Geolocation data (country and region level) derived from your IP address;
• Cookies and similar tracking technologies as described in Section 5.

2.4 Communications Data

• Records of your interactions with tng99 customer support via live chat or email, including the content of those communications;
• Preferences and responses related to marketing communications where you have opted in.

tng99 uses the personal data collected for the following purposes:

• Account management: To create, maintain, and secure your tng99 account, including authentication during tng99 login and account recovery;
• Service delivery: To process bets, calculate and settle winnings, and credit or debit your MYR wallet in connection with deposits and withdrawals;
• Identity verification and fraud prevention: To verify your identity in compliance with KYC and anti-money laundering (AML) obligations, and to detect, investigate, and prevent fraudulent, abusive, or unlawful activity on tng99;
• Legal compliance: To fulfil obligations under the terms of tng99's international gaming authority licence and applicable data protection, AML, and consumer protection laws;
• Responsible gaming: To monitor patterns of play and identify members who may be at risk, and to administer self-exclusion, deposit limits, and session controls at the member's request;
• Customer support: To respond to enquiries, resolve disputes, and improve the quality of tng99's support services;
• Platform improvement: To analyse aggregated usage data to improve tng99's products, user experience, and gaming content;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications.

tng99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the tng99 Terms and Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable AML, KYC, licensing, and data retention laws;
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and aggregated analytics, where these interests are not overridden by your fundamental rights;
• Consent: Processing for optional marketing communications, where consent has been freely given and can be withdrawn at any time by contacting tng99 support.

tng99 uses cookies and similar technologies (collectively "cookies") to operate the platform, enhance your experience, and gather analytical data. Cookies are small data files stored on your device when you visit tng99.net.

• Essential cookies: Required for the tng99 platform to function, including session management after tng99 login and secure payment processing. These cannot be disabled without affecting platform functionality.
• Analytical cookies: Used to understand how members use tng99, which pages are visited most frequently, and where improvements can be made. Data collected is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences on tng99, such as language or display options.

You may manage your cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use tng99 services, including the tng99 login function.

tng99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. tng99 may share your personal data in the following limited circumstances:

• Service providers: Third-party vendors who assist in operating tng99, including payment processors (Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank), identity verification providers, IT infrastructure providers, and customer support platforms. These parties are contractually bound to process your data only on tng99's instructions and in accordance with applicable data protection standards.
• Gaming authority and regulators: tng99's licensing authority and relevant regulatory bodies may require access to member data as part of their regulatory oversight functions.
• Law enforcement: Where tng99 is legally required to disclose personal data in response to a court order, law enforcement request, or regulatory investigation.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of tng99's business, member data may be transferred to the successor entity, subject to equivalent data protection commitments.

tng99 operates under an international gaming authority licence and may engage service providers whose infrastructure is located outside Malaysia. When personal data is transferred outside of Malaysia, tng99 ensures that appropriate safeguards are in place — including contractual protections equivalent to applicable data protection standards — to protect your data during and after the transfer.

tng99 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the duration of your account membership and for a minimum of five (5) years following account closure to comply with AML, KYC, and gaming licence record-keeping obligations.

Transaction records, bet history, and identity verification documents may be retained for longer periods where required by applicable law or regulation. After the applicable retention period, personal data is securely deleted or anonymised.

Subject to applicable law, you may have the following rights in relation to your personal data held by tng99:

• Access: The right to request a copy of the personal data tng99 holds about you;
• Rectification: The right to request correction of inaccurate or incomplete personal data;
• Erasure: The right to request deletion of your personal data, subject to tng99's legal retention obligations;
• Restriction: The right to request that tng99 restrict the processing of your personal data in certain circumstances;
• Portability: The right to receive your personal data in a structured, machine-readable format where technically feasible;
• Objection: The right to object to processing based on tng99's legitimate interests;
• Withdrawal of consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact tng99 via the details in Section 14. tng99 will respond to verified requests within 30 days. Identity verification may be required before processing your request.

tng99 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and tng99.net, including at tng99 login;
• Encryption of sensitive data at rest within tng99's infrastructure;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security assessments and penetration testing of the tng99 platform;
• Incident response procedures for promptly identifying and addressing any personal data breaches.

tng99 services are strictly restricted to individuals aged 21 years and above. tng99 does not knowingly collect personal data from anyone under the age of 21. If tng99 discovers that personal data has been collected from an individual below the minimum age, that account will be immediately suspended and all associated data will be deleted in accordance with tng99's data retention procedures.

If you believe that a person under 21 has registered a tng99 account, please notify our support team immediately via live chat or email so that appropriate action can be taken.

The tng99 platform does not contain links to third-party websites for commercial or advertising purposes. To the extent that any third-party payment processor interface is accessed during a tng99 deposit or withdrawal, that third party's own privacy policy will govern the processing of your data during that transaction. tng99 is not responsible for the privacy practices of third-party payment processors beyond the contractual data protection obligations tng99 imposes on such processors.

tng99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered tng99 members via the email address associated with their account no less than 14 days before the change takes effect.

The date of the most recent revision is shown at the top of this page. Continued use of the tng99 platform following any update to this Privacy Policy constitutes acceptance of the revised terms.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data tng99 holds about you, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on tng99.net

Please note: email addresses above are displayed as plain text. tng99 will never send you a link asking you to re-enter your tng99 login password via email. Any such communication should be treated as suspicious and reported to our support team immediately.